![]() ![]() ![]() Locate the program's Data folder within OneDrive and Copy it.Select the OneDrive folder using the navigation pane that is located on the left-hand side of the File Explorer window by default.Press Windows + E to open a File Explorer window.Save any work that you might have open by navigating to File> Save from the menu, then close the program.In this article, we will verify that the Data folder is on OneDrive, copy the folder to the local Documents folder that is not being backed up to OneDrive, and then direct the program to reference the Data folder's new location. Accessing program and plan files over a cloud storage service can cause the symptoms previously mentioned, as well as more severe issues, such as data loss and/or file corruption. If you continue to experience problems after following the steps in that resource, you may have OneDrive enabled, which might have your Documents folder stored in the cloud. program as an allowed app in Controlled Folder Access by following the instructions in KB-03125: Troubleshooting Error Messages Associated With the Program's Data Folder. If you're on a Windows PC, first add the Chief Architect, Inc. These symptoms indicate that the software is having trouble accessing, reading, or writing to the files in the program's Data folder. Templates, toolbar and hotkey configurations, and the User Catalog are all stored in the program's Data folder, which resides in the user account's Documents folder by default. ![]()
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